Support
A little help,
when you need it.
Answers to the everyday questions about your plan, privacy, and using Unheated.
Correct a stick or change your starting point
Use Undo immediately after an accidental log. In You → Your starting point, update your baseline, pack price and currency. Changing currency changes the label; it does not convert past amounts.
Why are app savings different from the calculator?
This website compares a fixed what-if scenario. The app uses your baseline and confirmed days. Missing or unconfirmed days are not treated as tobacco-free.
Optional account and sync
When enabled in your build, open You → Optional account & sync, request an email code and use Sync now. Check your address and spam folder if the code does not arrive. Production email delivery is still being prepared. Your local plan works without an account. Personal notes and reflections stay on your phone.
Export or delete your data
Open You → Privacy & your data → Export my data for a JSON copy. Delete data on this iPhone removes local records. To remove cloud records too, sign in and use Delete account and all data. Local deletion and account deletion are separate. Neither cancels an Apple subscription.
Restore or cancel Plus
When purchases are available, use the original Apple Account and You → Restore purchases. To cancel, open iPhone Settings → your name → Subscriptions → Unheated. Deleting the app or your account does not cancel a subscription.
Optional analytics
Use You → Privacy & your data → Anonymous product analytics to stop future optional tracking when configured. Deleting local records does not erase previously sent analytics; use the support contact for privacy requests.
Is Unheated made for IQOS and glo?
Yes. It is designed around countable heated tobacco sticks. Unheated is independent of tobacco and device companies.
Can I reduce first?
Yes. You can reduce first, quit now, or start from an existing quit date. Daily ceilings are limits, never amounts you need to reach.
What stays free?
Stick logging, your basic plan, three-minute Craving SOS, seven practices, and recent history. Plus adds more lessons and longer-term insights.
Do I need an account?
No. Your core plan and records work on your iPhone. Optional sync is your choice. Personal notes and reflections stay on the device.
Can I download it yet?
Unheated is being prepared for the App Store. We’ll put the verified download link here as soon as it is available.
UNHEATED
Your next chapter
can start with a small step.
Less of the habit. More room for your life.
Get Unheated